Returns and Exchange

Please contact within 7 days of receiving your item. Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received. If you experience the above product issues, please contact us immediately at:
thegroovystore@yes.my

We will leave no stone unturned to ensure that all your suggestions are dealt with fairly. It is in our best interest to make sure that we build up a good relationship to ensure future orders.

It is important to understand that slight variations in weave, colour and size will occur naturally because most of our clothing and accessories are handcrafted. Insignificant manufacturing variations are not defects as many of the processes are done by hand.

Please consider your options carefully as sending back an item is costly. If there is any way an item can be sold at a discounted price that would be preferred. We will then come to some sort of agreement for your next order, such as a discount. We will go out of our way to make sure you are fully satisfied as we are looking at building long term business relationship.

Claims made after one week of receipt of the order will not be accepted.

We can exchange goods for similar items and in such cases the transportation cost for returning goods to Nepal will be paid by the customer.
We will not be responsible if any goods are lost while being returned. Return shipping charges are the customer’s responsibility. You may ship your package using the delivery method of your choice.

Lost or damage of any products must be claimed directly with involved courier company. thegroovybazaar.com won’t accept the returned goods if it is sent without our return authorization.

Upon receipt the returned goods, thegroovybazaar.com reserves the right to decide whether to refund or exchange the goods.